Terms of service
The general online sales conditions of the company HAPPY FOX, Spletna prodaja, Nastja Dernulc s.p. (hereinafter: HAPPY FOX) constitute an agreement between the customer (individual natural or legal persons) and the company Nastja Dernulc s.p. namely for online ordering at happy-fox.eu / happyfox.si. If the end user has access to the online order or it is used for other purposes, they are bound by the provisions of these Terms and Conditions. An end user who does not agree with these terms of use for online ordering may not use this service.
About the Company
The online shop is owned and managed by:
HAPPY FOX, Spletna prodaja, Nastja Dernulc s.p.
Bistrica pri Tržiču, Kovorska cesta 51, 4290 Tržič, Slovenia
VAT ID: 56106084
Liable for VAT: NO
Company registration number: 9100580000
Registered in: Slovenian Business Registry
Date of registry: 1.04.2022
Main activity: 47.910 (Retail via mail order houses or internet)
Bank details:
GB d.d., Kranj
IBAN: SI56 0700 0000 3965 256
BIC (SWIFT): GORESI2X
Email: nastja@happyfox.si
Orders:
Prices
All prices displayed on the website are in Euros (€).
The final price will be calculated after the customer enters the shipping information.
Prices are valid on the day of purchase i.e. the moment of checkout on the web store. Prices are valid for the given payment methods and under the supplied terms and conditions.
Should the price of an item change during processing of an order, the customer will be notified. The seller will do their very best to attempt to provide the customer a lower price or offer a mutually acceptable solution.
Information About Past Orders
Information about past orders is kept in the HAPPY FOX web store database. Our web store operates on the Shopify platform. Customers can browse their past orders through the web store interface ONLY if they registered and opened an account on the web store prior to completing their order.
Purchase process
Customers can purchase our products on the website that is available at: https://happyfox.si / https://happy-fox.eu
Purchasing is carried out by the customer by adding selected items to their shopping cart. The products and quantities in the cart can be changed at any moment before final confirmation.
Placing an order is completed in the following steps:
Step 1: Enter your shipping address and contact information (or sign-in to your account)
In this step, you must provide your shipping address and contact information. You also select your desired delivery method (shipping or personal pick up).
We will use the contact information to send you the order confirmation and any updates regarding your order. The chosen courier service will also use the contact information in case they need to reach you when delivering the order.
You can choose to store all the entered information in the web store's database so that it will automatically get pre-filled the next time you visit and make a new order.
You can also choose to create an account with out web store by entering a username and password. Having an account will enable you to see all your past orders as well as unlock some other features on the web store.
If you already have an account with us, you can log in to your account at this step and all your information will be pre-filled. You can then edit them as necessary.
Registration is not required to successfully place an order.
Step 2: Select shipping method
The shipping methods available to you will be displayed and you select your preferred shipping method.
Step 3: Select payment method
You can choose among various methods of payment:- Credit card payment. You will be guided through the payment process on the checkout page.
- Paypal payment. You will be guided through the payment process on the checkout page.
- Cash on Delivery. Only available in Slovenia. You will receive an email confirmation with your delivery and pay upon delivery of your order.
- Bank Deposit. After completing your order, you will receive an email with the order confirmation and instructions on how to make the bank deposit. We will hold the ordered items for up to 5 working days and will only send them once we receive the full order amount to our bank account. If we do not receive the full payment in 5 working days, we will cancel the order and we can no longer guarantee the availability of the ordered items.
Step 4: Review order
You can review your order and if necessary change any information prior to submitting (completing) your order. If you need to change any information, you can go back and do so.
Step 5: Complete order
Once you are sure all the entered information is correct, click on "Complete order". By clicking on “Complete order” you agree to our terms of service and you agree to the payment of the amount indicated on the order.
Step 6: Order Confirmation
Once we receive your request, we will send you a summary of your order by email. The contract of sale of ordered products between seller and customer is irrevocably established at this point.
Notification of the contract
After completing the order, the customer will receive an order confirmation by email. We may call or contact the customer to verify data or confirmation of delivery. The purchase process for legal persons is the same as for natural persons, only at the end of the purchase, the company and the tax identification number of the company need to be written. The payment options are the same.
The contract (order) is stored in electronic form on the supplier's servers and is made available to the customer at any moment in their user profile (My account).
Invoice
The customer will receive the invoice for their order electronically within 8 days of fulfilling the order. If you did not receive your invoice within this time frame, please contact us at nastja@happyfox.si and we will send it immediately.
Registration
Each registered user has their own username and password, with which they identify themselves on our website. The user’s password is confidential and known only to the user.
The user consents that only the user or a person the user has authorized will act on behalf of the user and use the user’s username and password
For business purposes, we collect the following personal information:
- Name and surname
- Address
- Email address
- Phone number
- User name (which is the same as email address)
- Password in hidden form
- Other data the user enters on our webshop
By registering, the user agrees to receive notifications about their order or automated notifications. If the user checks “Subscribe to our newsletter” while registering, the user agrees to receive emails about special sales, new items and potential giveaways. The user can unsubscribe from this at any time.
Users are responsible for the accuracy of the provided data.
Each registered user allows the use of the above mentioned personal data for the means of fulfilling orders and any other communication, related to their order. According to the Electronic Communications Act, the email address can be used for direct marketing.
Returns And Guarantees
Returns: The cooling off period (the right of withdrawal)
You have the right to cancel and return your order within 30 days, for any reason and without a justification.
If you decide to return your order, you must notify the Company of contract cancellation within 30 calendar days of receiving the goods via mail (date of the day the mail was sent counts within the notification deadline).
After you have notified the Company of the contract cancellation, you have a further 14 days from when you cancelled to return the product. The returned products must be unused and undamaged, except when damage was not caused by the customer. The return is deemed in time if the parcel is submitted in the required time.
The only expense incurred by the consumer when returning products is the direct shipping cost of sending the products back to us.
The refund for the returned products will be issued to the customer using the same payment method as was used by the customer when ordering the product. The funds will be returned no later than 14 days after receiving the returned products.
Please return the items to the following address:
Nastja Dernulc s.p.
Pod gozdom 30
4290 Tržič
Slovenia
Please attach the exchange / return form to your package or the following information:
- Your order number
- Which item you are returning/exchanging
- Which item you would like instead of the returned item
- If you are returning an item and would like a refund and you paid via bank deposit, please also attach your bank account (IBAN) number and the name and surname on the card
The company reserves the right to refuse receipt of COD parcels or other packages not conforming to these terms & conditions.
Guarantees: Faulty products and material defects
In accordance with the Slovenian Consumer Protection Act (“ZVPot-1“) and the EU's Consumer Rights Directive, you must notify us within 2 months of observing the faults or material defects. You can claim for such faults and material defects within 2 years from the date of receiving your products. If the garment is older than two years, you can no longer claim this guarantee.
Damage and/or malfunctions resulting from improper use, negligence, failure to follow care instructions, damage by external factors such as (but not limited to) exposure to excessive heat, damage caused intentionally or by altering or modifying the products, Acts of God are not covered by this guarantee.
If your product breaks within the first year of normal usage, it is assumed that the problem existed when you received the product (unless it was a result of irregular use or external factors). Therefore, you have the right to a repair or replacement free of charge, or if this turns out to be too difficult or costly, you may be offered a price reduction or your money back.
Hovever, most items in this webshop are one of a kind and cannot be replaced. Crystals are formed by nature and have natural cracks, crevices, colorations etc. Some are incredibly soft and may have slight shedding during shipments unfortunately. If your item arrives with significant damaged, you will need to contact the shipping company and file a claim.
Products and services
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer or phone monitor's display of any color will be accurate. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
We wish to facilitate our clients’ purchases as much as possible, so we are available for any additional information via email (nastja@happyfox.si).
Limitation of Liability
The seller will do their best to guarantee all information published on this website is up to date and accurate. Even so product features, availability and price may change so rapidly that the seller is unable to update all information. In such a case the seller will notify the customer of any changes and allow them to cancel the order or change it for a different product.
We reserve the right to make any changes to the content on our website.
Complaints and disputes
HAPPY FOX respects the current consumer protection legislation and seeks to do its best to fulfil its duty to provide an effective complaint handling system.
Within 5 business days we will confirm that we have received the complaint and let the customer know how long it will take to handle their complaint. We will update the customer regularly.
In case of a complaint, customers can get in contact with us by e-mail (nastja@happyfox.si) The complaint processing procedure is confidential.
We are aware that the essential characteristic of consumer disputes is the disproportion between the economic value of the claim and the time needed and the costs arising out of the resolution of the dispute, which is also the main obstacle for the consumer not to bring a dispute before the court. That is why we strive to do our best to resolve any disputes by mutual consent.
Out-of-court settlement of consumer disputes
In accordance with the legal norms, HAPPY FOX does not recognize any performer of out-of-court settlement of consumer disputes as competent to deal with a consumer dispute that the consumer could start in accordance with the Act on Out-of-Court Consumer Dispute Resolution.
As a provider of goods and services running a webshop in the territory of the EU, we are obliged to publish a link to the Online Dispute Resolution Platform (ODR) on our website. The platform is available to consumers on this website.
This arrangement is based on the Law On Out-Of-Court Consumer Dispute Resolution, Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC (Regulation on consumer ODR).
Code of Conduct According to Electronic Commerce Market Act:
HAPPY FOX conducts its business according to the Electronic Commerce Market Act and other regulations accepted on its basis. More information about the Electronic Commerce Market Act can be found on the website of the Official Gazette of the Republic of Slovenia.
